Return & Refund

At Fresco Malaysia, we want our customers to be completely satisfied with their purchases or services.

We recommend you read our Return & Refund Policy prior to making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies. We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

This Returns Policy applies to all our sales channels either in any of our online platform or physical in-store order.

We do our best to accept any request and cases to send for return or refund. However, it must fulfil all the requirements below to be eligible. We reserve the right to reject any request or cases deemed unfit or unreasonable.

You may return your order (or items) for any of the following reasons:

• You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
  And the general requirements for returns are as follows:
  1. You have proof of purchase (order invoice number and receipt).
  2. The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
  3. The product must not have been used or installed or had any data input.

What conditions is/are the product non-returnable:

1. Machinery products that have been used, installed, or modified in any way are non-returnable. 
2. Consumables such as food ingredients cannot be returned unless they are unopened and in their original packaging.
3. Customised/made-to-order goods, special order items, cannot be refunded or exchanged. If delivery has taken place, this will exclude delivery charges paid.
4. Display unit, auction items and clearance goods are strictly non-refundable. You are required to make a complete inspection to assess the item before purchasing. These items are sold on “as is, where is” basis.
5. Items that have been purchased for more than specific date.
6. The item was purchased for someone else who simply does not want it.
7. The item has no defects. You’ve changed you’re mind because of wrong selection, colour, size, model or specification, product not meeting expectation; or simply found it cheaper elsewhere.
8. Defaulted on payment for item.

If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and simply visit any of our stores or contact us. Our staff will verify the return reason and facilitate any return or refund process if applicable.

If your return is valid, we will process your refund or replacement, based on what you have indicated to our staff. If it’s valid, we will reimburse you with a refund through the same mode of payment that was used in the original purchase.

If your return is not valid, we will notify you directly with the relevant reason or feedback. In case of returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.