Shipping & Returns

Returns

  • What is the return policy?
    – We are really sorry if the product you received is not in good condition.
    – You just need to send the product back to us so we will send the new one for you.
  • How do I make changes to an order I’ve already placed?
    – You need to cancel your order and make a new order

Shipping

  • Are there any international taxes, duties, etc. that I have to pay?
    – No. You just need to pay the shipping fee depending on the courier service you choose.
  • When will I receive my order?
    – We will still ship daily 3pm as usual except Sunday, do expect delay on delivery by courier providers, estimated to be an additional of 1-2 working days.
  • What would I do if I never received my order?
    – Please contact us asap and we will help you to track the order
  • What do I do if I receive a defective order?
    – Please inform to us asap which part of the machine defective and we will try our best to solve the problem

Company Info

  • Where are you located?
    – You can walk in to our shop located at 62-1, Jalan Metro Pudu 2, Fraser Business Park 55100 Kuala Lumpur
  • How do I contact your company if my question isn’t answered here?

 

Any problem, any question, we will like to hear from you;

Please contact us: sam@fresco-cocoa.com.my , flora@fresco-cocoa.com.my

Sam: 0192186941 / Farah 0194009325 / Fiqa 0162271167 / Kamarul 01139310709

Office Tel: 03-92263997, Fax: 03-92212288

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