Returns
- What is the return policy?
– We are really sorry if the product you received is not in good condition.
– You just need to send the product back to us so we will send the new one for you.
- How do I make changes to an order I’ve already placed?
– You need to cancel your order and make a new order
Shipping
- Are there any international taxes, duties, etc. that I have to pay?
– No. You just need to pay the shipping fee depending on the courier service you choose.
- When will I receive my order?
– We will still ship daily 3pm as usual except Sunday, do expect delay on delivery by courier providers, estimated to be an additional of 1-2 working days.
- What would I do if I never received my order?
– Please contact us asap and we will help you to track the order
- What do I do if I receive a defective order?
– Please inform to us asap which part of the machine defective and we will try our best to solve the problem
Company Info
- Where are you located?
– You can walk in to our shop located at 62-1, Jalan Metro Pudu 2, Fraser Business Park 55100 Kuala Lumpur
- How do I contact your company if my question isn’t answered here?
Any problem, any question, we will like to hear from you;
Please contact us: sam@fresco-cocoa.com.my , flora@fresco-cocoa.com.my
Sam: 0192186941 / Farah 0194009325 / Fiqa 0162271167 / Kamarul 01139310709
Office Tel: 03-92263997, Fax: 03-92212288
