FRESCO MALAYSIA

MACHINERY WARRANTY, SERVICE & REPAIR POLICY

(Effective 2025)

This policy applies to all commercial food & beverage machines sold under Fresco Malaysia.

1. WARRANTY COVERAGE

Fresco Malaysia provides a Six (6) Months Limited Warranty from the date of purchase.

The warranty strictly covers electronic components only, including:

• Motor

• Internal Wiring

• Switch / On-Off Button

• Timer

• Controller Board

This warranty covers manufacturing defects only.

2. WARRANTY EXCLUSIONS

The warranty does NOT cover the following:

• Damage caused by misuse, negligence, or improper operation

• Overloading beyond machine capacity

• Water or liquid damage to motor or internal components

• Physical damage (drop, impact, accident)

• Power surge damage

• Unauthorized repair, modification, or dismantling

• Wear and tear parts

• Heating elements, heating plates, mould coating wear

• Rubber parts, belts, foam, bearings

• Consumable components

• Cosmetic damage (scratches, dents, discoloration)

• Transportation cost to service center

Any machine found to be tampered with will automatically void the warranty.

3. WARRANTY CLAIM PROCEDURE

To initiate a warranty claim:

1. Customer must contact Fresco Malaysia support with:

   • Clear video of the issue

   • Photo of machine (front & back)

   • Serial number (if available)

   • Proof of purchase (Invoice / Shopee order ID)

2. If inspection is required, customer must send the machine to our service center:

Fresco Malaysia Service Center
Fraser Business Park
55100 Pudu, Kuala Lumpur
Malaysia

3. Shipping cost to our service center is borne by the customer.

4. If the issue is confirmed as a valid manufacturing defect:

   • Repair will be performed free of charge

   • Return shipping cost will be borne by Fresco Malaysia

If the issue is not covered under warranty, a repair quotation will be provided before proceeding.

4. OUT OF WARRANTY SERVICE

Machines that have exceeded the 6-month warranty period are classified as out-of-warranty.

For out-of-warranty repair:

• Service charges apply based on our current Service Charge List

• Spare part costs are not included in service fees

• Inspection fee may apply if customer chooses not to proceed

• All transportation costs (both ways) are borne by the customer

• Repair lead time: 2–5 working days (subject to parts availability)

5. ON-SITE SERVICE (KLANG VALLEY ONLY)

On-site service is available for selected machines and locations.

• On-site transportation charges apply (RM120 – RM150 depending on location)

• Service fees exclude spare parts

• Appointment scheduling is required

6. REPAIR WARRANTY

All completed repairs are covered by a 2-week limited repair warranty, applicable only to the repaired component.

This does not reset or extend the original machine warranty period.

7. IMPORTANT NOTES

• Warranty is valid only for the original purchaser

• Warranty is non-transferable

• Fresco Malaysia reserves the right to determine the validity of any claim

• Customers are advised to retain original packaging for safer shipping

• Proper packaging is the responsibility of the customer